Retail Supervisor Lead

Retail Supervisor Lead

Requirements

• Previous retail experience in a retail store, supermarket, or warehouse required.
• A strong drive for results and solid work ethic is required. Must be honest, straight-forward and committed to providing high levels of service to members.
• Excellent communication skills required. Must be able to lead and motivate a large team.
• Basic computer knowledge (MS Word, MS Excel, Email) required.
• Open shift availability required.
• At least 18 years of age.

Responsibilities

• Effectively leads the team by managing with vision and purpose, clearly communicating and giving direction, and validating results.
• Maintains deep knowledge of club policies and procedures across all areas of the club.
• Provides leadership and direction, and manages day-to-day operations of Fresh (meat, produce, deli, bakery), Front of House Departments (tire bay, gas station, member service, frontline, membership fee income, and maintenance departments), overall merchandising, signage, recovery, and receiving within the club.
• Responsible for providing supervision and performance management for Recovery Clerk and Utility Clerk team members.
• Works closely with the Fresh Manager, Meat Manager, Front End Manager, and Night Manager to validate and ensure that all sanitation, food safety, and Team Member safety policies and procedures are in place and being effectively executed.
• Escalates issues as appropriate to Home Office or the Club Manager as needed.
• Responsible for the effective communication of department activities and Home Office initiatives to club Team Members.
• Responsible for the effective communication and partnership with regional business partners.
• Continually monitors member service levels and ensures a positive service experience is delivered to all Members.
• Assesses Team Member performance, provides actionable feedback and coaches, teaches and develops talent. Assists in onboarding, training and performance management.
• Learns quickly and adapts to change. Effectively communicates to team members to enable them to do their jobs effectively by sharing necessary information, explaining the “why’s”, and keeping messaging simple.
• Exhibits strong decision-making capabilities that align with the Company’s strategic priorities and support the achievement of club operational goals and objectives.

Preferred Qualifications

• High school diploma and/or college degree preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Forklift experience preferred.