Information Technology Support Specialist
| Company | General Dynamics |
|---|---|
| Location | Annapolis Junction, MD, USA |
| Salary | $34 – $46 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 3 + years of related experience
- Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
- IAT Level 1 certificate is required within 6 months of start date
- US Citizenship Required
Responsibilities
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Preferred Qualifications
-
No preferred qualifications provided.