IT Systems Engineer

IT Systems Engineer

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 3 years of experience in Enterprise Identity and Access Management. Hands-on experience with Okta is preferred.
• Prior experience as a System Administrator, Network Administrator, or IT Systems Engineer at scale.
• Experience with cloud IaaS such as AWS, Google Cloud, or Azure and/or equivalent experience scaling local or hybrid clouds using technologies such as VMWare VCenter/VMotion, KVM with KVM Live Migration, and similar.
• Experience with enterprise application integration and automation tools.
• Hands-on experience supporting users in a heterogeneous environment, including but not limited to Windows, Mac and Linux workloads.
• Experience in scaling the administration and management of large fleets, using technologies such as configuration management and MDM platforms.
• Familiarity with SaaS applications and their identity and access management requirements.

Responsibilities

• Take ownership of the technical administration and optimization of collaboration tools, including Google Workspace, Slack, Okta, GitHub, Atlassian Suite, etc.
• Manage and architect technology deployments within the office, such as networking services (both wireless and physical/plant network infrastructure), along with the associated configurations.
• Identify gaps and shortcomings in our collaboration tools and platforms that impact user experience and develop solutions to address these issues.
• Work closely with the IT Operations Manager to define success metrics and benchmarks for collaboration tools and employee experience.
• Envision and implement innovative ideas to enhance the overall user experience for our workforce through technology solutions.
• Shape a workplace environment that fosters productivity, collaboration, and job satisfaction by leveraging advanced technical solutions and best practices.
• Build solutions that meet the strict security and governance requirements of VGS and the communities we serve.
• Design, implement, and manage Identity and Access Management (IAM) solutions using Okta, focusing on SSO, SAML, OAuth, and SCIM protocols in accordance with VGS’ comprehensive security and control requirements.
• Develop, test, and maintain Okta Workflows to automate and streamline identity lifecycle processes.
• Administer Okta Environment, including curating Zones Policies, building SAML and OIDC integrations for third-party SaaS and internal apps via the OIN or from scratch, and creating authorization servers with custom scopes and claims.
• Collaborate with cross-functional stakeholders such as Security, GRC, Engineering, and the People Team to increase automation and improve the posture of internal systems.
• Develop and implement procedures, and controls to ensure the integrity and compliance of IAM solutions.
• Work with Legal and the Security and Governance to ensure collaboration tools adhere to data compliance standards and fulfill eDiscovery requests using vendor tools or custom code/APIs.
• Serve as an escalation point for fellow IT team members on issues requiring deeper technical expertise in various knowledge domains (e.g., Okta, Okta Workflows, endpoint issues, automation, scripting, etc.).
• Oversee the administration and support of enterprise tools and SaaS applications, ensuring high availability and performance.
• Develop and manage integrations between enterprise applications to ensure seamless data flow and interoperability.
• Identify and automate routine tasks, including onboarding and offboarding processes, to enhance operational efficiency.
• Build policies and scripts using vendor APIs to support company-owned devices and SaaS services.
• Leverage Python, Bash, etc., to automate routine tasks and integrate with APIs.
• Create and maintain detailed technical and procedural documentation, sharing knowledge and best practices within the team and the broader organization.
• Collaborate with the IT Operations Manager to define success metrics and benchmarks for system administration, integration, and automation projects.
• Develop and maintain documentation for supported applications, processes, and training material for internal employees and IT staff.
• Provide operational support, including account management, workflow, log analysis, troubleshooting, and service optimization, ensuring operational excellence.

Preferred Qualifications

• Certifications in JAMF, Okta, and other relevant fields.
• Previous experience with security and compliance concepts and frameworks.
• Proven track record in IT project management and managing and delivering large-scale IT projects on time and within budget.
• Familiarity with common industry standard IT compliance requirements and experience responding to internal and external auditors.
• Relevant technical certifications from a reputable body, such as ITIL, AWS/GCP/Azure certifications from approved sources, CompTIA, CCNA, etc.