Enterprise Customer Success Manager

Enterprise Customer Success Manager

Requirements

• 5+ years of experience in Customer Success or a strategic customer-facing role, preferably within SaaS or tech-focused environments.
• Proven ability to manage business-critical KPIs and translate technical solutions into business value for a range of stakeholders — from developers to C-level executives.
• Exceptional problem-solving skills with a customer-first mindset and the ability to navigate complex technical and organizational landscapes with diplomacy and professionalism.
• Strong organizational and time-management skills, especially when working with cross-functional and globally distributed teams.
• A self-starter attitude with the drive to contribute beyond your role — bringing fresh ideas, leading initiatives, and elevating team culture.

Responsibilities

• Manage a portfolio of high-value, strategic accounts and lead customers through the full lifecycle, from onboarding and adoption to expansion and advocacy.
• Build and execute Customer Success Plans that tie Sendbird’s products to measurable business outcomes for each account.
• Act as a strategic advisor to customers, identifying opportunities for deeper product adoption and new use cases that drive value.
• Partner closely with Sales, Engineering, Product, and Support teams to advocate for customer needs, solve challenges, and ensure seamless product delivery and adoption.
• Proactively identify risks and roadblocks and drive swift cross-functional alignment to resolve issues before they escalate.
• Conduct regular on-site and virtual meetings with both operational and executive stakeholders to strengthen relationships and reinforce Sendbird’s strategic value.
• Collaborate with a high-performing global Customer Success team, sharing insights, best practices, and contributing to team-wide initiatives that enhance our approach.

Preferred Qualifications

No preferred qualifications provided.