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Onboarding/Implementation Configuration Specialist – Healthcare
| Company | KeyBank |
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| Location | Ohio, USA |
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| Salary | $67000 – $82500 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- Bachelor’s Degree or equivalent work experience
- Minimum 3 years of relevant treasury or banking experience
- Project Management or Business Analyst experience, possessing strong project management, problem solving, critical thinking, and written and verbal communication skills with a demonstrated application of those skills working with partners (internal and/or external)
- Excellent interpersonal and client facing skills, driving an exceptional client experience
- Highly effective working independently with little supervision and comfortable making difficult decisions
- Excellent organizational skills with the ability to set priorities and handle difficult situations while maintaining strong personal relationships
- Self-motivated with ability to participate effectively in a highly collaborative work team environment
- High technical aptitude and attention to detail with strong follow through
- Proven ability to work in a fast-paced environment with a commitment and willingness to strive toward achieving company goals
- Knowledge of Microsoft Office Programs including Word, Excel, PowerPoint and Project
Responsibilities
- Responsible for overseeing assigned Onboarding/ implementations packages; ensuring completion of agreements, configuration, training and adoption of new solutions.
- Lead meetings with stakeholders, including sales team members, clients, vendor representatives and other partners.
- Clearly understand and articulate our clients’ priorities, objectives and expectations.
- Create material to scope and plan Onboarding/ implementations projects, maintain transparency, and manage stakeholder expectations.
- Drive on-time fulfillment of SLA commitments by promoting stakeholder accountability, mitigating project issues and risks, and adapting to project changes.
- Continually develop expertise in electronic payment products and how they respond to healthcare industry’s unique needs and requirements to close the gaps between current solution capabilities and our client’s needs.
- Coordinate post-Onboarding/ implementations transition to Business as usual (BAU) support in partnership with the relationship team.
- Fully understand and adhere to KeyBank policies and procedures regarding business resiliency including maintenance and retention of project plans, work completion, and system records.
- Adhere to all Risk policies and procedures.
- Limited travel required.
Preferred Qualifications
- Experience with Cash Management products, including HealthCare products and processes (i.e., BAI file, 835 file, EOB, NACHA, Lockbox, ERA/EFT Matching, Etc.)
- Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or similar Certification
- Handle complex situations and make decisions independently
- Experience using Salesforce or similar CRM platform
