Client Advocate
| Company | SS&C |
|---|---|
| Location | Florida, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Excellent communication and analytical skills
- Proven work experience as a Customer Success Manager or similar role
- Ability to work independently in a remote/hybrid environment
- Strong problem-solving skills
- Ability to quickly grasp new and complex topics
Responsibilities
- Work directly with clients to help solve their problems and ensure their satisfaction
- Work closely with teammates to address customer questions and concerns in a timely manner
- Undertake discovery and education activities to help clients troubleshoot technology and financial industry issues
- Spend time getting to know the client’s business model and individual system needs
- Act in a consultative manner by offering creative solutions and identifying opportunities for greater value
- Educate and train clients on rapidly changing software systems to drive adoption
- Troubleshoot platform-specific and technology-based issues
- Build trust and transparency with clients
Preferred Qualifications
-
No preferred qualifications provided.