Associate Customer Support Analyst – New Grad
| Company | IXL Learning |
|---|---|
| Location | Raleigh, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad |
Requirements
- BA/BS degree required
- Strong written and oral communication skills
- Exceptional critical thinking, research, and problem-solving skills
- Ability to prioritize tasks and work efficiently
- Energetic, positive person who works well independently and with a team
- Detail-oriented and exceptionally organized
- Quick learner who demonstrates initiative
- Passion for improving education through technology!
Responsibilities
- Develop and maintain a high level of product expertise
- Use your product expertise to identify customer needs and help customers with best practice use of IXL’s software
- Offer ongoing support to customers via chat, phone, and email to ensure their success with our products
- Troubleshoot issues and provide expert solutions and workarounds
- Analyze and replicate software issues to assist in the creation of bug reports
- Create and maintain product documentation for internal teams and customers
- Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders
Preferred Qualifications
- Some experience in a customer facing role in a corporate setting is preferred
- Teaching/tutoring experience is a plus