Senior Client Success Manager – Programmatic
| Company | Zeta Global |
|---|---|
| Location | Nashville, TN, USA, San Francisco, CA, USA, Los Angeles, CA, USA, Miami, FL, USA, New York, NY, USA |
| Salary | $75000 – $95000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 3+ years’ experience in programmatic advertising within the Account Management or similar function (i.e. Media Planning experience)
- Demonstrated ability to develop and nurture relationships and work effectively at all levels of the decision process
- Comprehensive experience with MS Office, particularly Excel and PowerPoint
- Ability to manage multiple projects in an accelerated environment, while maintaining careful attention to detail and strong organizational skills
- Highly detail-orientated with ability to handle and prioritize many projects at the same time
- Strong analytic skills, including high level of comfort with Excel
- Excellent business writing, training, communication, organizational and presentation skills
- Ability to work independently, while being open to direction and guidance
Responsibilities
- Rapidly acquire a thorough understanding of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them persuasively to prospects and customers
- Grow existing regional accounts – targeting top digital ad spenders to drive incremental and renewal opportunities
- Coordinate and manage campaign executions, including custom creative build-outs, set-up of assets, development of campaign timelines, data pulls based on client audience targeting and organization of campaign documentation
- Conceptualize and manage project timelines, coordinating with internal teams to meet client goals
- Prepare post-campaign analysis reports for clients
- Serve as point person for all campaign requests and communication with client, including creative changes, pacing reports, performance reports, client meetings, campaign recommendations, etc.
- Lead weekly client status meetings and develop client-facing documentation to track deliverables
- Liaise with internal teams, maintaining clear documentation to track deliverables
- Monitor internal and third party reporting for pacing, performance and discrepancy purposes
- Work closely with internal teams to provide continued feedback and analysis for campaigns, inclusive of optimization suggestions and recommendations
- Share expertise and advise clients on new campaign strategies to generate continued results
- Partner with the Zeta Analytics team to prepare post-campaign analysis reports for clients
- Manage new and existing client campaigns to successfully meet and exceed client performance expectations and maintain strong relationships with advertisers to ensure long-term success
- Manage the flow and documentation of campaigns from start to finish
Preferred Qualifications
- A reputation as a ‘go-getter’ and ‘rainmaker’
- Intelligent, outgoing individual with interpersonal skills and work ethic
- Passion for digital media and thorough understanding of the programmatic advertising industry
- Travel as needed