Human Capital Management Systems Manager

Human Capital Management Systems Manager

Requirements

• Bachelor’s degree required
• Minimum 7 years of related experience or equivalent combination of education and related experience required
• 3 years of management experience
• Demonstrated leadership capabilities, both as a leader of teams and as a leader of projects
• Demonstrated sound judgment when working through complex issues
• Self-starter with the ability to successfully work independently or as part of a team
• Ability to analyze, problem solve and clearly communicate observations and recommendations
• Comfortable with taking risk, trusting instincts and making the best decision possible with the data available
• Experience with various requirements elicitation techniques and various estimation and design techniques
• Enterprise HRIS system experience
• Ability to work on a team and adaptability to adjust as the business grows and evolves

Responsibilities

• Lead a team of HR system analysts responsible for HR system operations, data flow, data integrity, reporting, and technology support for the HCM system
• Oversee data integrity, test system changes, write reports, analyze data flows, maintain business rules, and seek process improvement opportunities
• Manage the design, testing, and configuration of activities related to ServiceNow and CSOD, ensuring system security, regulatory compliance, successful audit controls, and release management
• Oversee RPA projects to ensure they meet business objectives and deliver efficiencies
• Contribute to developing and enhancing strategies to advance ServiceNow and CSOD to support organizational needs
• Build relationships and collaborate with stakeholders across HR, Finance, IT, and Business functions to develop a best-in-class HR systems platform
• Manage and monitor technology and service vendor partners to meet strategic needs and SLAs, delivering high-quality service to employees and managers
• Support user adoption through training, communication, and governance processes while employing system development lifecycle methodology
• Manage external systems integrations with ServiceNow, Cornerstone, Workday, and other systems to ensure secure and accurate data transmission
• Resolve issues promptly and address unexpected results or process flaws
• Identify trends in the technology marketplace, including AI and RPA, and partner with COEs on opportunities for enhancements that add value to the business and improve the employee experience

Preferred Qualifications

• LMS Systems experience
• Demonstrated success in leading teams in continuous improvement environment
• Knowledge of entire suite of HR technology solutions, (applicant tracking systems, talent, compensation, and learning systems)