Head of Content Strategy

Head of Content Strategy

Requirements

• 10+ years of experience in content strategy, technical writing, UX writing, or related fields, with at least 5 years in a leadership role.
• Experience managing both technical documentation and UX writing functions, ideally within a SaaS or enterprise software environment; strong understanding of the data governance or data management space is a plus.
• Proven success in developing scalable, user-focused content strategies across cross-functional teams.
• A bachelor’s degree in Linguistics, Journalism, Writing, Human-Computer Interaction, or equivalent related working experience is required.

Responsibilities

• Leading, growing, and mentoring the Technical Writing and UX Writing teams.
• Building a high-performing content team culture grounded in excellence, collaboration, and user empathy.
• Defining and executing the vision for a unified, scalable content strategy across product documentation and in-product experiences.
• Developing and governing consistent voice and tone guidelines across all customer-facing content.
• Driving innovation in content delivery, including contextual help, interactive docs, embedded guidance, and multimedia formats.
• Partnering with Product Management, Design, and Engineering to ensure content enhances product usability and feature adoption.
• Collaborating with Support, Training, and Product Marketing to align content strategies across documentation, knowledge base, enablement, and marketing materials.
• Advocating for content as a core component of the end-to-end user journey.
• Championing strategies for improving documentation findability, search relevance, and content personalization.
• Utilizing analytics and user feedback to continuously optimize content effectiveness and engagement.
• Establishing content governance models to manage quality, consistency, and lifecycle across teams.
• Defining and tracking success metrics for content strategy and team impact.
• Applying strategic thinking to complex content ecosystems: Connecting long-term vision with tactical execution across diverse content types, channels, and user needs.
• Guiding cross-functional alignment through clear, consistent communication: Building shared understanding and drive collaboration across teams such as Product, Design, Support, and Marketing.

Preferred Qualifications

• Excellent leader, communicator, and possess excellent stakeholder management skills.
• Experienced with enterprise grade software; Comfortable working in a fast-paced, high-growth, and ambiguous environment.
• Familiar with leading and scaling multidisciplinary content teams and able to draw from experience managing technical writers, UX writers, or related roles to foster growth, performance, and innovation.
• Able to analyze customer journeys to improve content effectiveness: using both qualitative and quantitative insights to identify gaps, optimize discoverability, and increase content relevance.
• Readily absorbing and integrating new information about evolving product capabilities and user needs: Staying current on platform changes, user behaviors, and industry trends to adapt strategy accordingly.