Senior Operations Manager – Scribe Launch

Senior Operations Manager – Scribe Launch

Requirements

• Bachelor’s degree in Healthcare Administration, Business, Mathematics, Biology, or related technical field
• 5-7+ years of experience in SaaS implementation, project management, or related roles, preferably in the healthcare industry
• Strong understanding of healthcare workflows and EHR systems
• Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively
• Technical proficiency, including experience with data analysis and API integrations
• Excellent written and verbal communication skills
• Experience managing internal and external stakeholders and the ability to influence without authority
• Ability to navigate complex challenges, analyze root causes, and deliver practical solutions that benefit both the customers and the company
• Proactive mindset with a focus on driving results and resolving issues without unnecessary delays
• Ability to travel up to 30% for on-site client engagement

Responsibilities

• Lead end-to-end implementation projects, from contract close to go-live, ensuring timelines, milestones, and deliverables are met
• Develop and maintain detailed project plans, status updates, and risk mitigation strategies
• Own and track the success of the implementation via OKRs, such as % of on-time launches and % of WAUs
• Act as the primary point of contact for customer stakeholders, including clinicians, IT teams, and administrators, during the implementation process
• Partner with internal teams (Product, Engineering, Sales) to address customer needs and feedback effectively
• Oversee system configuration, integration, and testing, ensuring alignment with customer workflows and technical environments
• Deliver customized training sessions for end-users, ensuring early adoption of Scribe
• Gather feedback during the implementation phase to identify areas for process improvement
• Work closely with the product team to share insights for future product enhancements
• Proactively identify and mitigate project risks, owning the outcomes and escalating effectively to leadership and internal teams
• Create and maintain implementation documentation, best practices, and process improvements
• Collaborate with Product and Engineering teams to resolve technical issues during implementation
• Drive continuous improvement of implementation processes based on metrics and feedback
• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
• Mentor junior team members and facilitate knowledge sharing across the organization

Preferred Qualifications

• Familiarity with AI-driven solutions or medical documentation workflows is a strong plus
• Proficiency in Retool or SQL is a plus
• PMP or other project management certifications are a plus
• Experience in prompt engineering is a bonus