Manager II – Content Safety Operations

Manager II – Content Safety Operations

Requirements

• Bachelor’s/Masters degree in a relevant field such as business, economics, law, public policy or equivalent experience
• 5+ years of direct people management experience
• 5+ years previous experience in Trust & Safety, Content Moderation, or Enforcement operations or policy
• Critical thinker, capable of managing ambiguity, leveraging data-driven decision frameworks to enable operational strategy and deliverables
• Exceptional communicator across functions at all levels of the company
• Track record of launching operational processes and enabling scale

Responsibilities

• Manage the Content Safety Ops team, developing and maintaining a robust content enforcement program that ensures Pinners adhere to Community Guidelines and Advertising Guidelines.
• Play a key role in advocating for your team’s needs, particularly as they relate to our company’s focus on employee health and well-being.
• Drive industry best practices and standards while enabling scalable outcomes for operational teams.
• Collaborate with internal stakeholders to develop and implement policies and procedures, conduct risk assessments, and provide guidance to employees on content enforcement matters.
• Work closely with Pinterest’s policy, legal, product, and engineering teams to create long-term strategies and short-term solutions for operational processes, tools, and policy gaps.
• Facilitate and enable a high performance team culture. Coach direct reports in navigating ambiguity, finding solutions and accomplishing goals despite incomplete information.
• Embrace ambiguity, change, and a growth mindset; drive a track record of success for the team.
• Resolve escalations and focus on remediations to operational processes, procedures, and policy gaps.

Preferred Qualifications

No preferred qualifications provided.