Senior Service Designer
| Company | Aledade |
|---|---|
| Location | Alexandria, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior |
Requirements
- 5+ years of professional experience in service design or design strategy within product, service, innovation consulting and/or application development environments.
- Possess a Bachelor’s degree (or equivalent experience) in human-computer interaction, service design, design methods, ethnography, psychology, or a related field.
- Strong communication and storytelling skillset. Demonstrated ability to clearly articulate complex concepts and tailor messages to diverse audiences from bedside (e.g., patients or practice support staff) to boardroom (e.g., executive stakeholders).
- Strong service design portfolio. Demonstrated ability to effectively employ service design methods such as workshop facilitation, experience mapping, and service prototyping to make future-state experiences concrete and accessible.
- Track record of impact. Evidence of deploying new or improved service features that have led to measurable change in user behavior and operational metrics.
Responsibilities
- Develop, prioritize and manage a service design portfolio for specific features in alignment with product, service, and business priorities.
- Plan and conduct primary and secondary design research activities. Analyze data and synthesize findings about user experience needs and goals into human-centered narratives and actionable insight frameworks.
- Bring definition to future-state product and service experiences through high-quality design deliverables such as experience maps, low-fidelity prototypes, storyboards, etc.
- Collaborate with designers and researchers in the XDR practice to elevate human-centered design thinking and build team intuition about internal and external users.
Preferred Qualifications
- Master’s Degree
- Experience working in complex and or highly regulated industries such as healthcare or government
- Strong project management skills. Ability to independently scope, facilitate, and execute projects, meet deadlines effectively, and adjust methods based on the budget and time available.
- Ability to swiftly onramp to and navigate new problem spaces and domains while building trusted relationships with other disciplines, stakeholders, and customers.
- Ability to triangulate and synthesize data and insights from multiple sources to frame a set of user-centered and operational problems to solve.
- Ability to fluidly move between methods and types of design artifacts, fitting deliverables to the needs of the project and team.
- Ability to retain and communicate contextual knowledge about the broader customer environment, workflow, and other considerations to proactively surface opportunities to improve the experience that might not have been considered by partner teams.
- Proactive in identifying forums and opportunities to evangelize and share deliverables to the right people.
- Proactive in taking ownership of your role and the success of your work.
- Proactive in improving team practices including feedback forums such as critiques and retrospectives.