Operations Director

Operations Director

Requirements

• Bachelor’s degree or equivalent experience
• 2-5 years of experience in operations management or sales
• Prior management of a team required
• Working knowledge of laptop/desktop PC
• Proficiency in Microsoft Suite (Word, Excel)
• Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively
• Strong leadership skills with the ability to motivate and manage a diverse team
• Excellent organizational and multitasking abilities
• In-depth knowledge of credentialing processes, HR practices, and compliance requirements
• Proven experience in managing budgets and financial performance
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Proficiency in using technology platforms and systems for operational management
• Knowledge of accreditation standards and privacy regulations
• Ability to adapt to a fast-paced and changing work environment
• Availability for occasional travel as required

Responsibilities

• Develop and manage schedules for Behavior Technicians
• Coordinate and oversee the scheduling of assessments for all clients
• Align families, Behavior Technicians, and Supervising Clinicians to start new cases and confirm authorization
• Coordinate staffing activities, including permanent staff allocation and substitution arrangements
• Confirm schedules weekly with Behavior Technicians and families
• Assist with coordination of training and compliance needs
• Monitor Behavior Technician attendance and professionalism
• Monitor and analyze center metrics to assess performance and identify areas for improvement
• Ensure adequate leadership coverage during all operating hours
• Ensure smooth coordination of care for clients at clinical sites
• Actively participate in internal marketing initiatives and recognition programs
• Address and resolve issues related to paper document management
• Schedule and manage non-billable Behavior Technician hours
• Identify staffing needs, interview candidates, issue disciplinary action, and complete offboarding
• Partner with the Director of Clinical Services to drive growth and support clinical outcomes
• Facilitate effective communication and handoff processes between teams
• Collaborate with the IT Department to address operational IT issues
• Review and coordinate conversations regarding insurance changes for clients
• Coordinate community outreach activities to promote Centria’s services
• Develop strategies and initiatives to improve client and Behavior Technician retention rates
• Ensure ongoing engagement with clients
• Enforce compliance with center policies and procedures
• Ensure adherence to medication administration protocols
• Ensure compliance with the dormant policy
• Oversee payroll and billing processes
• Take ownership of the profit and loss (P&L) statement
• Provide administrative triage and one-call resolution for authorization issues
• Conduct center tours for prospective clients
• Serve as a liaison with facility management
• Maintain a safe working environment
• Ensure compliance with OSHA requirements
• Oversee the purchasing process for operational supplies
• Manage iPad assets

Preferred Qualifications

• Master’s degree preferred
• Prior P&L experience preferred