Cash Collection Representative – French
| Company | Envista |
|---|---|
| Location | San Jose, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- 1-3 years’ experience in similar customer-focused roles.
- Proficient with computer skills (Excel, Other Office tools, Outlook, CRM).
- Oracle/SAP experience
- College-level education in Finance, Accounting, Business, or equivalent (E.g., Technical degree)
- Fluent in English and French.
- Aptitude for a customer-oriented and service-minded approach.
- Collaborative and team-oriented mindset.
Responsibilities
- Perform daily collection activities and monitor overdue payments from customers.
- Engage in daily collection activities through telephone calls, emails, reminders, and statements.
- Approach customers daily to build and nurture positive relationships.
- Maintain accurate and up-to-date customer details and account records.
- Review and approve customer’s order hold releases.
- Drive necessary actions to improve Days Sales Outstanding and reduce bad debt percentages.
- Collaborate with Sales Managers, Sales Representatives, and Customer Service to discuss customer status and new orders.
- Prepare collection arrangements.
- Handle adjustments, queries, and resolve problems within company guidelines and policy.
- Process customer payments on accounts.
- Perform ad-hoc tasks as required.
Preferred Qualifications
- Credit collection qualification is desirable.
- Understanding of the credit collections process and use of collection automation tools is desirable.