Practice Group Manager

Practice Group Manager

Requirements

• Microsoft Office experience; Strong Excel skills (pivot tables, formulas, etc.)
• Strong technical and analytical skills.
• Excellent written and verbal communication skills and ability to handle sensitive and confidential information.
• Highly organized with strong attention to detail and accuracy.
• Bachelor’s Degree with 3+ years of healthcare leadership OR 5+ years of healthcare leadership experience required.

Responsibilities

• Responsible for financial performance management of the assigned practice group, including revenue, center margin and EBITDA targets as established in partnership with Operations Director.
• Coordinate and oversee responsibilities to ensure assigned offices operate efficiently and smoothly in accordance with LifeStance standard operating procedure; escalate and resolve facility issues.
• Accountable for monthly performance management and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives for their assigned practice group.
• Provide Operations Director with root causes and action plans for any identified areas of under-performance.
• Ensure implementation of all LFST operational and clinical processes and practices in their assigned offices to drive service excellence and meet performance goals.
• Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services.
• Partner with Operations Director to manage local referral source relationships and promote LFST in local geographies to increase patient access to care.
• Work with Operations, Clinical and Medical Directors to accurately assess available patient capacity and clinician utilization.
• Build a high performing team through selection, training, and performance management of office team members; be a positive culture carrier for their assigned offices and ensure all training needs of office teams are being met.
• Directly manage performance and engagement of direct reports (Clinicians, Lead Practice Coordinator, Practice Coordinator(s), Medical Services Coordinator(s)).
• Partner with the Clinical Leadership Team, Regional Medical Director, APRN Director, and Clinical Director to ensure mental health service delivery according to LFST expectations, policies, and procedures.
• Provide direct administrative oversight and operational support for therapists and prescribers within practice group.
• Support in-office clinician engagement activities to promote LFST culture and improve clinician satisfaction and connection.
• Work to support the onboarding and training of new clinician hires (particularly on office administrative processes and center specific operations); reach out to new clinician hires and assist and ensure that onboarding tasks are completed for smooth introduction.
• Partner with Intake team to ensure efficient patient matching and timely ramp of new clinical team members.
• Serve as Operations contact for clinician admin questions and concerns on operational support.
• Oversee escalated patient complaints and partner with clinical/medical leadership to drive resolution.
• Partner with Clinical Director & RMD/RAPRN to ensure clinicians have support around case consults, clinical documentation & integrity, and clinical best practices.
• Communicates weekly with Operational and Clinical Directors to flag issues related to clinician dissatisfaction.
• Touch base regularly with strong performers to solicit feedback, mentor, engage (e.g., educate on career progression paths).

Preferred Qualifications

No preferred qualifications provided.