Implementation Project Manager – Asset & Ticket Management
| Company | National Information Solutions Cooperative (NISC) |
|---|---|
| Location | Bismarck, ND, USA, Lake St Louis, MO, USA, Cedar Rapids, IA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Senior |
Requirements
- 5+ years Telecom/Broadband experience
- Strong knowledge of Excel and other MS Office products
- Strong customer orientation
- Excellent research and problem-solving skills with a strong attention to detail
- Excellent verbal and written interpersonal and communication skills
- Ability to organize and prioritize
- Ability to work independently, as well as in a team environment
- Ability to interact in a positive manner with internal and external contacts
- Familiarity with Application Programming Interfaces (API)
- Commitment to NISC’s Statement of Shared Values
- Working or educational knowledge of a Broadband and/or Telecom networks
Responsibilities
- Implementing the plant records and trouble ticketing applications within iVUE
- Responsible for implementing the Operations – Asset & Ticket Management applications such as mobile solutions, scheduling tools, and open API’s
- Work with the Member/customer to effectively implement the applications
- Manage project timelines
- Communicate with internal and external individuals of project expectations
- Configure the application via creating or modifying the necessary interface code and applications options
- Analyze the data from the member/customer’s current system to ensure proper conversion into the NISC software
- Provide superior customer support to internal and external customers in all encounters
- Conduct implementation analysis
- Identify gaps in features and functionality in software and oversee resolution
- Follow all established software implementation methodologies and procedures
- Perform quality testing as it relates to system integration dependent on the tasks assigned
- Prepare and complete implementation documents
- Utilize all implementation best practices and artifacts for all implementation projects
- Assist customers in all aspects of implementation including troubleshooting, training, and on-going support
Preferred Qualifications
- High School diploma or equivalency required
- Associate or Bachelor’s Degree in a Computer Science, MIS, IS, Business Administration, or technical degree preferred