Central Services Administrator

Central Services Administrator

Requirements

• High school graduate and 1 plus year experience in on-site property management required.
• Assistant Manager experience on-site required.
• Ability to perform intermediate level mathematical calculations.
• Experience with computer programs including excel, word processing and CRM rental systems.

Responsibilities

• Maintains accurate resident records. Daily reviews all rents, deposits and application fees received by residents. Issues all late payment, eviction and returned check notices when necessary.
• Oversees all bank deposits of all receipts prior to bank close each day.
• Ensures all rents are collected when due and posted per policy and procedure manual. Reports all deposits in a timely matter.
• Completes the production of rent demand notices, monitors all evictions, utility cut-offs and landlord liens as required on delinquent rents and charges.
• Maintains positive customer service attitude.
• Reviews property violation reporting and completes resident notices for delivery.
• Inspects all related and necessary move-out documentation to complete security deposit dispositions.
• Must be knowledgeable of all phases of leasing and resident retention.
• Works with lease renewals each month, prepares for delivery all notices of rent increase.
• Answers and handles incoming phone calls and emails from prospective new residents, current residents, vendors, and suppliers.
• Maintains awareness of local market conditions and trends.
• Updates, organizes, and e-files all required reports daily.
• Review and process all lease, move-in and move-out paperwork.
• Process all security deposit move-out reports.
• Manage electronic service requests from residents, routing to maintenance and following up with resident upon completion of request.
• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multi-family housing.
• Performs other duties as assigned by the SVP/Central Service Manager.

Preferred Qualifications

• High reasoning ability. Able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate courses of action.
• Strong verbal and written English communication skills. Must effectively convey ideas, images, and goals to a diverse group of personalities.
• Ability to plan, organize, and prioritize work.
• Highly organized with a strong ability to multi-task.
• Punctual and reliable.