Site Supervisor - Garrison Family Physicians

Site Supervisor – Garrison Family Physicians

High school diploma or GED required
Certified Medical Assistant, preferred
Three years of clinical experience
One year of supervisory experience
Customer (patient) centered individual
Ability to act as a representative of practice at all times
Demonstrated ability to manage multiple priorities
Ability to effectively present information and respond to questions from administrative and clinical staff, groups of managers, patients, and physicians
Knowledge of required medical coding and how it affects reimbursement from third-party payers.

Ensures a smooth workflow for back-office staff and is a direct liaison with the practice administrator to ensure that patient needs are met, quality measures/standards are maintained, and productivity is maximized.
Partners with the Reception Supervisor to manage staff and maintain quality customer service at the clinics.
Oversight of clinical needs that relate to MA’s, X-rays, injections, forms processing, and related authorizations.
In collaboration with the Practice Administrator, Human Resources, and the Physician as appropriate: recruit, hire, train, develop, coach, counsel, and discipline employees to maintain optimum levels of service to our patients.
Monitor the flow of patients to maximize efficiency and reduce wait times.
Coach medical assistants in procedures, clinic standards, compliance, and protocols.
Coordinates coverage for medical assistants’ staffing needs. Maintains staff coverage calendar(s) and approves timecards.
Foster teamwork among staff for optimal performance. Encourage positive team attitude and support staff development.
Organize monthly team meetings to ensure effective communication and feedback.
Other duties as assigned.