T3 Technology Support Associate I

T3 Technology Support Associate I

Requirements

• High-school diploma at a minimum, Associates Degree or above is highly desired.
• Ability to read and comprehend basic/complex communication in written or verbal sources.
• Ability to communicate effectively in English and in written or verbal form, using correct grammar, punctuation, spelling, and sentence structure.
• A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multi-task and maneuver through various programs and applications while providing timely and superior service to customers.
• Excellent verbal and written communication skills.
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive.
• Ability to be flexible – adapt to change in a positive manner.
• Ability to work quickly and think logically, especially under pressure.
• Ability to reason with difficult and/or upset customers in a courteous and professional manner.
• Self-starter with an ability to acquire new skills in a proficient manner, and a strong, positive work ethic that contributes to the vision of the department and the company as a whole.
• Must possess a professional yet enthusiastic and friendly demeanor.
• Ability to maintain a high level of confidentiality on sensitive topics.

Responsibilities

• Provide excellent customer service for EquipmentShare’s customers when responding to customer inquiries via telephone, chat, and email in an accurate, timely and professional manner within established quality and service standards.
• Establish and maintain professional working relationships with internal and external customers, and work collaboratively with co-workers to achieve departmental and company goals and standards.
• Utilize exceptional listening skills to understand customer needs and follow-up with a customer centric response in recommending the correct solutions.
• Utilize product knowledge and appropriate resources to offer efficient and effective technical support and decision-making in the process of troubleshooting the T3 Platform for internal and external customers.
• Enhance industry and technical knowledge through actively participating in learning and growth opportunities.
• Perform other duties and responsibilities as assigned.

Preferred Qualifications

No preferred qualifications provided.