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Specialist – Product Management
| Company | Mastercard |
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| Location | White Plains, NY, USA |
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| Salary | $89000 – $141000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Experience breaking down requirements into features and user stories and overseeing delivery with engineering
- Excellent communication skills with experience presenting to customers, regional teams, and internal stakeholders
- Experience gathering user feedback and working closely with UX design
- Experience with Confluence, JIRA, Aha! and Agile
- Experience with customer facing, scalable, and performant RESTful APIs
- General knowledge of fraud, risk, cyber security and the payments ecosystem
- Experience with excel
- Bonus knowledge: Mastercard data, MPI, MPS, QMR, AHA and ALM
Responsibilities
- Elicits and decomposes business requirements into platform requirements and user stories to define the details behind the business requirements; then Collects and shares user stories with engineering teams
- Assist product managers with Go to Market efforts including customer communications, training sessions
- Assist in discovery sessions of new initiatives & development of new features
- Work with regional product managers to communicate roadmap, new features, gain customer feedback
- Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
- Assist with quarterly billing and working with MCBS
- Partner with various other Mastercard teams within Services
- Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
- Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog
- Coordinates with interdependent teams on platform product requirements
- Keeps close to the design of the user experience
- Continuously monitors feature development at the feature level adjusting throughout implementation as needed
- Reviews product demo against acceptance criteria for the feature set
- Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
- Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
- Show eagerness to learn new business knowledge, technologies, tools or systems and make a point to offer ideas/solutions
- Monitors and reports on metrics, research and surveys
- Recommends trade-off decisions on product features/backlog items
- Prepares launches and monitors product performances, adoption, and operational health for feature sets
- Exhibits effective oral, written and non-verbal communications and delivers high quality work
- Supports and participates in post-launch reviews and ensures feedback is reincorporated into the product
Preferred Qualifications
- Experience in delivering secure solutions in Financial / Fraud Services Sector or Cybersecurity Risk Management is preferred
- Broad understanding of Software Engineering Concepts and Methodologies is required
