Middleware Platforms Product Manager

Middleware Platforms Product Manager

Requirements

• Bachelor’s degree and 15 to 20 years related experience or equivalent combination.
• Excellent knowledge of technical management and data governance.
• Knowledge of current trends in IT hardware and systems software field.
• Database management skills with the ability to produce reports.
• Familiarity with the support and troubleshooting of personal computers and tablet devices.
• Analyze situations, evaluate alternatives, and implement robust solutions.
• Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances.
• Duties may require non-routine analysis, research and follow-through.
• The position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment.
• The ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines.
• Exhibit adaptability to accept or bring about change when needed.
• Strong written and verbal communication skills.
• The ability to excel in a team environment and advance overall team objectives.
• The ability to ensure customer satisfaction by delivering excellence in products and service.
• Ability to work and communicate with peers, vendors, internal staff, including software program leadership and others.
• Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion.
• Demonstrate sensitivity in handling confidential information.
• Formulate and clearly communicate ideas to others.
• Fluency in English.
• Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors and assisting with budget development.
• Purchase equipment and supplies as provided for in the budget.
• Ability to manage personnel with little supervision.

Responsibilities

• Defines short term and long-term architecture, strategy and roadmaps for Middleware platforms.
• Publishes best practices, procedures, plus standards; and educates ET population on it.
• Responsible for defining training, certification and career path for its members.
• Drive product innovation and differentiation by staying abreast of industry trends, emerging technologies, and customer feedback.
• Identify and drive key metrics and industry benchmarks for the products and services to ensure stable, cost effective and secure products and services.
• Provides continuous Capacity Planning to ensure service demands can be met.
• Manages EOL Evergreening of old equipment to manage technical debt.
• Provides continuous improvements of service capabilities through efficiencies & optimization – focus on fast, easy, simple at the right cost.
• Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software).
• Will seek out unmet business needs and propose technology-based solutions where appropriate. Will lead the selection and implementation of these solutions.
• Will develop, gain approval for and manage a budget to accomplish goals.
• Will have strong experience with Middleware Platforms products like IBM ISVA, MuleSoft API Gateway, NGINX, DataPower, Redis, etc.
• Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
• Responsible for local IT vendor, contract and outsourcing management.
• Responsible for monitoring data backups in offices to ensure that they are completed regularly.
• Performs appropriate duties associated with project-based activities.
• Responsible for the identification, development and communication of new technology standards and best practices as appropriate.
• In cooperation with IT, local operations staff and key users, provide security, strategy, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.
• Serves as the technical and communications liaison to and from stakeholders and office key users for IT communications, initiatives, needs assessments, etc.
• Responsible for risk management and governance of Middleware Platforms.
• Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery.
• Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and accordance with established SLAs.
• Provides consulting/training/education services such as data management and staff training/orientation for standard systems.
• Responsible for local inventory maintenance and software license agreements management (SLA’s).
• Develops and monitors security compliance in accordance with IT standards, policies and procedures.
• Responsible for maintenance of systems documentation such as IT operations manuals.

Preferred Qualifications

No preferred qualifications provided.