Patient Care Coordinator – Administrative Assistant

Patient Care Coordinator – Administrative Assistant

Requirements

• High School Diploma or GED
• At least one year of front office experience
• Strong interest in patient care and hearing health
• Understanding of current HIPAA laws is a plus
• Exceptional professionalism
• Strong verbal and written communication skills
• Outstanding planning and organizational skills
• Superior multi-tasking and strong time management ability
• Ability to work independently

Responsibilities

• Promote sales by actively attracting new patients to the office
• Confer with incoming patients to generate referrals for patient hearing health outreach
• Act as first point of contact for incoming patients; troubleshoot minor hearing aid issues
• Clean and service hearing aids when the provider is unavailable
• Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software
• Execute routine bank deposits and credit transactions; manage petty cash account
• Maintain weekly sales reports
• Package and ship supplies and equipment
• Determine specific patient insurance coverage by working directly with insurance companies
• Assist patients with qualifications for credit application as needed
• Order and maintain appropriate and approved office supplies

Preferred Qualifications

• Understanding of current marketing promotions
• Willingness to make extensive outbound dials
• Telemarketing and inside sales experience a plus
• Understanding of current HIPAA laws is a plus