Blood Bank Technical Specialist
| Company | Werfen |
|---|---|
| Location | Los Angeles, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree (BS) from four-year college or university; or equivalent combination of education and experience.
- or MLT with a minimum 5 years experience (minimum 2 years Blood Bank experience) required.
- Minimum 2 years of Blood Banking Experience required
- Prior clinical laboratory and/or field technical experience required
- American Society of Clinical Pathologists (ASCP) MT/MLS or (NCA) CLS certification, required
- Must be fully vaccinated against COVID-19 prior to starting employment, required
- Must live in sales geographic region and be willing to travel 75%+
Responsibilities
- Lead the addition of assays to drive reagent growth on automation platforms within assigned territory.
- Provide technical presentations on Capture technology and Werfen automation process in tandem with Blood Bank Business Manager.
- Available for LEAN workflow consultations, Instrument evaluation and customer site audits as needed.
- Provide technical insights as a Subject Material Expert for both automation and reagent performance and integration.
- Understand and support Werfen products and product strategy relative to incorporating them in the laboratory workflow.
- Lead customer through instrument validation process to achieve at plan go-live timing.
- Perform Installation Qualification (IQ) | Operational Qualification (OQ) for Werfen instrumentation.
- Provide additional training to current install base as directed.
- Field contact and support for elevated Technical and Field Services problems within geographic territory.
- Comply with GEN.109, Complaint Handling for recording all complaint resolution activities during critical account management and intervention.
- Assist in implementation of field actions of critical impact to business needs such as software upgrades that enhance product quality or mitigate high risk compliance to FDA regulations.
- Perform troubleshooting in the field as necessary.
- A key technical resource with blood donor centers, large and corporate account management.
- Manage calibration tools and diagnostic equipment.
- Adhere to operating and quality procedures.
Preferred Qualifications
- American Society of Clinical Pathologists (ASCP) Specialist in Blood Bank (SBB) preferred
- Project Management: ability to prioritize and schedule all aspects of the project in order to meet a deadline
- Ability to work in a team environment, communication skills both written and oral, training or educator background
- Ability to troubleshoot or problem solve