Manager – Billing Operations

Manager – Billing Operations

Requirements

• Typically between 5 – 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills – In-depth.
• Collaboration & team skills – In-depth.
• Analytical and problem solving skills – In-depth.
• Influence skills – In-depth.
• Data driven decision making – In-depth.

Responsibilities

• Supports ongoing maintenance of customer accounts and payment billing systems.
• Ensures payments through variety of sources are recognized and posted against the correct account and invoice.
• Identifies unpaid invoices and implement automatic debits or initiate collection activities as appropriate.
• Balances, maintains and reconciles accounts.
• Manages the set-up of special pricing arrangements to include bundles, consolidations and discrete pricing arrangements, ensuring negotiated amount is accurately reflected in the billing systems.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviors in all that they do.
• Ensures alignment between values and behavior that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Manages databases and provides support for analysis, forecasting and/or data visualization, ensuring adherence with data governance standards.
• Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
• Leads or participates in change management activities of varying scope and type.
• Leads/participates in the design, implementation and management of core business/group processes.
• Leads the development of the communication strategy focusing on positively influencing or changing behavior.
• Sets priorities and supervise work flow, productivity, accuracy and compliance to meet service level agreements.
• Provides timely and accurate processing of daily financial transactions.
• Researches and investigates billing anomalies/variances for products and customers to determine cause and make recommendations for resolution.
• Establishes and maintains relationships to understand normal transaction patterns, systems operations and other factors that may impact invoice processing.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Resolves processing issues in accordance with policies & procedures and service level expectations.
• Supports the safekeeping department financial documents.
• Analyzes data and information to provide insights and recommendations.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Preferred Qualifications

No preferred qualifications provided.