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Sr Service Manager – Tech Vendor Operations
| Company | Target |
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| Location | Brooklyn Park, MN, USA |
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| Salary | $87000 – $156000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- 4-year college degree and/or equivalent experience
- 5+ years of demonstrated vendor operations management experience
- Demonstrated track record of effective results-oriented tasks
- Ability to work in a fast-paced and rapidly changing environment
- Ability to multi-task & handle multiple priorities effectively
- Ability to quickly problem solve and think creatively, negotiate and find timely winning solutions
- Possesses strong analytical, reasoning, and critical thinking skills
- Strong interpersonal, written & verbal communication skills
- Strong data analysis skills and advanced Excel skills
- Demonstrated track record of exceptional client support, attention to detail and collaboration
- Proficient in Microsoft Office suite, especially Excel, Word, and Power Point
- Willingness to collaborate with multiple partners
- Ability to troubleshoot technical problems and understand technical ecosystem
Responsibilities
- Leading regular operational meetings with onsite field technician vendor partners to ensure Target receives the best service from our suppliers, including proactive identification of service gaps as well as influencing actions for improvement
- Having regular oversight of technician service calls, ensuring that each service call is completed effectively and efficiently, and within SLA
- Collaborating with internal parts shipment team and Target field locations on effective and efficient receipt of parts for service calls
- Liaising between vendor partners and internal teams related to services provided by vendor partners, including escalation management, technician scheduling and ticket management
- Leading internal platform operations meeting with engineering platform partners to show back insights gained into POS and Self-Checkout device performance and operations in the field
- Driving results as part of onboarding and training new technologies to vendor partners
- Utilizing data to inform decisions and improve overall support processes, including championing two-way observability between vendor partners and internal teams
- Demonstrating a strong ability to build relationships through challenging discussions
- Collaborating with multiple stakeholders to drive continuous improvement, effectively managing through change
Preferred Qualifications
- Experience with Service Now incident management system
