Service Center Supervisor
| Company | Jones Lang LaSalle (JLL) |
|---|---|
| Location | Warren, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Ability to provide expert guidance to CSR’s and Team Leads
- Experience in managing client relationships
- Strong leadership and strategic thinking skills
- Operational expertise in service center operations
- Advanced problem-solving skills
- Ability to analyze reports and develop performance enhancement initiatives
Responsibilities
- Oversee the work order hand-off process
- Design and implement comprehensive training programs
- Collaborate with the Conference Room Specialist
- Analyze daily reports and develop weekly statistics reports
- Initiate, plan, and manage special projects
- Strategically manage queue volumes and staffing decisions
- Align team performance with organizational goals
Preferred Qualifications
-
No preferred qualifications provided.