Service Manager

3 to 4 years of experience running an automotive service department is required
High-line experience strongly preferred
People oriented, earn customers and employee’s loyalty with a positive and energetic personality
Ability to build strong teams and lead by example
Desire to recruit, coach, train and mentor service staff to exceed their goals
Self-motivated, enthusiastic presence in a team environment
Strong written and verbal communications skills

Set a clear vision and goals for the Service Department to achieve targeted performance
Coach, develop, engage and motivate the team to achieve key goals and performance expectations
Attract, develop and retain the very best talent for the Service Department
Creating an exceptional customer experience to drive customer loyalty
Analyze the business to determine shortfalls and develop action plans to improve performance
Drive the business through a high-level of involvement in the day-to-day operations
Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under-performing ones
Listen to client complaints and assist in addressing their issues and resolving challenges
Follow up with customers to obtain feedback and ensure they are satisfied with received service