Renewals Lead
| Company | HeyGen |
|---|---|
| Location | San Francisco, CA, USA, Los Angeles, CA, USA |
| Salary | $150000 – $165000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 4-6 years of experience in SaaS renewals, customer success, or account management
- Demonstrated ability to manage high-volume customer interactions and meet/exceed retention goals
- Strong communication, negotiation, and relationship-building skills
- Proficient in Salesforce (or similar CRM), subscription billing tools, and spreadsheets
- Analytical, proactive, and comfortable working cross-functionally
Responsibilities
- Own and execute the renewals strategy across a portfolio of customers, ensuring timely and successful renewals & growth.
- Identify and mitigate churn risks in collaboration with the Sales team
- Partner cross-functionally to resolve account, billing, and usage issues impacting renewal outcomes
- Forecast renewal performance accurately and maintain up-to-date data in Salesforce
- Drive customer engagement with HeyGen’s value proposition to reinforce long-term value
- Surface expansion potential and collaborate with Sales or Marketing to support growth opportunities
- Lead improvements to renewal processes, playbooks, and tooling to scale the motion
- Provide insights and reporting on retention trends and performance metrics to stakeholders
- Support pricing changes, multi-year deals, and upsell opportunities in partnership with the broader revenue team.
Preferred Qualifications
- Experience in a PLG (product-led growth) environment or with AI/creative tools
- Familiarity with Salesforce, Customer.io, or other CS/revenue platforms
- You’ve built renewal or retention playbooks from scratch before
- Passion for video, AI, or storytelling