Client Success CSM Team Leader
| Company | Fidelity National Information Services |
|---|---|
| Location | Cutler Bay, FL, USA, Jacksonville, FL, USA |
| Salary | $99830 – $167700 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Proven experience in account management, strategic client retention, preferably within payments, SaaS or fintech industries.
- Understanding of accounts payable, accounts receivable, working capital and cash flow optimization, buyer – supplier relationships, EIPP, and revenue optimization solutions.
- Exceptional communication, negotiation, and interpersonal skills.
- Analytical mindset with the ability to use data to drive decisions and strategies.
- Highly organized and detail-oriented, with a proactive approach to managing tasks and timelines.
Responsibilities
- Manage the end-to-end client contract renewal process across product lines, ensuring timely and successful renewals.
- Grow and maintain strong client relationships and engagement, serving as a trusted advisor to address client concerns, provide thought leadership, and identify opportunities for account expansion, cross-sell and up-sell.
- Collaborate with sales, operations, and pricing teams to create tailored renewal and revenue strategies that align with client needs and business objectives.
- Proactively assess data and trends to provide insights and recommendations for enhancing client’s business, improving retention and driving growth.
- Mitigate risks by addressing potential churn early and developing strategies to retain at-risk clients.
Preferred Qualifications
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No preferred qualifications provided.