Operations Excellence Analyst

Operations Excellence Analyst

Requirements

• Bachelor’s Degree
• Prior experience in Risk Management, Operations, Compliance, Internal Audit, Product Management Product Risk, or adjacent
• Ability to influence, work cross functionally, build relationships with key stakeholders and thrive in a highly collaborative fast paced environment
• Experience with supporting multiple large scale operational risk programs
• Outstanding written and verbal communication skills
• Self-motivated team player with the ability to handle multiple work streams and adhoc tasks simultaneously
• Ability to take lead with colleagues to meet deliverables
• Interpersonal skills with the ability to develop relationships across multiple business groups
• Ability to understand complex issues and root causes to determine solutions
• Knowledge of operational risk governance and management framework
• Strong analytical skills
• Exceptional project management skills with meticulous attention to detail
• Advanced Excel, Visio and PowerPoint skills, along with overall technical skills

Responsibilities

• Leading the implementation of operational risk management processes
• Complaint investigation
• Refreshing Key Risk Indicators (KRIs) and managing alerts
• Supporting audit requests (both internal and external)
• Managing issue resolution and event closure
• Driving documentation and sharing best practices across product portfolios
• Collaborating with cross-functional teams including Product Managers, Product Enablement, Production Support, and Control Management governance teams
• Proactively identifying opportunities to improve control measures and mitigate operational risks
• Ensuring alignment between the risk management program and the client’s digital payment product scaling strategy

Preferred Qualifications

No preferred qualifications provided.