Director of Rooms

Director of Rooms

Requirements

• Five to seven years’ experience with a diversity of Operations management positions
• Excellent knowledge of all aspects of Rooms Division Operations
• A college degree is required, preferably specializing in hotel/restaurant management, business administration, or equivalent experience
• Attention to detail and problem-solving skills
• Strong leadership and interpersonal skills
• Flexibility to meet the demands of a 24-hour operation
• Strong organizational skills
• Ability to operate computer equipment, and excellent Excel and Computer Skills
• Solid interpersonal and relationship-building skills
• Ability to multi-task in a high-volume and demanding environment

Responsibilities

• Directly supervises the Department Heads in the departments named above
• Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives
• Interviews and trains the staff
• Conducts Performance Evaluations and disciplines staff when needed
• Reviews and monitors staff schedules in all Rooms Division departments
• Monitors their activities to ensure that standards are met, the staff is supported, and guest needs are met
• Routinely inspects all areas of responsibility in the Rooms Division
• Resolves customer complaints from all areas of the hotel
• Handles all guest interactions with the highest level of hospitality and professionalism
• Assures that the financial goals of the division and the hotel are being met
• Monitors and controls labor and other divisional expenses such as supplies and equipment
• Works closely with CORE, Sales, and the Front Office to maximize rate, occupancy, and total revenue
• Assures that Four Seasons Service and Culture standards are being met
• Manages in a way that supports Four Seasons’ Mission and Philosophy
• Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division
• Takes action in all hotel guests’ and employees’ safety, security, satisfaction, and well-being matters
• Responds swiftly and effectively in any hotel emergency or safety situation
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact
• Works harmoniously and professionally with co-workers and supervisors

Preferred Qualifications

• Previous Director of Rooms position preferred
• 5+ years of experience in Rooms Division (Front Office & Housekeeping), with a focus on delivering authentic and maintaining Forbes recognition programs
• Proven ability to drive results while embodying Four Seasons’ values of excellence, warmth, and personalized service