Senior System Administration Consultant

Senior System Administration Consultant

Requirements

• Bachelor’s degree or equivalent work experience
• At least 4-6 years of related experience in loan origination/account origination systems
• Strong proficiency in working with Microsoft Systems
• Effective presentation skills demonstrated by comfort in speaking to groups remotely
• Excellent verbal and written communication skills
• Knowledge of customer service principles and practices
• Strong organization skills and ability to manage multiple projects simultaneously

Responsibilities

• A thorough understanding of MeridianLink’s licensed software and its capabilities to educate and provide best practice recommendations to clients
• Expected to be responsible for client innovation and leadership in developing and implementing initiatives that support clients’ goals and objectives
• Manage internal and external stakeholder communications and expectations through a project cycle with a focus on driving project resources toward project completion while providing the highest level of proactive and responsive client service in response to and in anticipation of client questions and requests
• Expected to adhere to project resources meet expected timelines and organize tasks to maximize productivity and utilization
• Manage Admin Pro clients by collecting business requirements and implementing changes in the MeridianLink Consumer, Opening, and Portal systems
• Expected to organize tasks to maximize productivity and efficient utilization of internal resources and software while adhering to project schedules and effectively meeting timelines
• Responsible for utilizing department-developed tools and methodologies to create final deliverables to be provided to clients on assigned schedules and interface directly with client teams to review results and recommendations using a consultative approach
• Identify potential issues and facilitate sensible resolutions before they become escalation items and communicate product improvements to the customers
• Participate in cross-training and professional development with internal team members to assist in identifying and documenting up-sell opportunities for additional MeridianLink products and services
• Expected to participate in the internal processes of knowledge sharing and product/service innovation

Preferred Qualifications

No preferred qualifications provided.