Customer Service Representative

High school diploma or general education degree (GED); or one to three months’ related experience and/or training or equivalent combination of education and experience.
Relies on written and verbal communication.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Communicates internally with Collections, Dispatch, OS&D, MIS, Safety and Rates, and externally with terminals, sales force, and customers.
Specific industry or position skills.
Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
Proficient typing, filing and ten key skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to prioritize tasks.
Ability to handle multiple tasks and projects simultaneously.

Answers internal and external customer inquiries in a timely, courteous, and professional manner.
Faxes hot sheets to the correct terminals.
Assists terminals with granting requests for special delivery requirements.
Traces freight for customers.
Performs other administrative duties such as answering telephone lines, print and fax customer reports, supply rates quotes and contracts, print and update monthly service studies.
Manages assigned accounts.
Receives pick-up calls.
Participates in proactive team efforts to achieve departmental and company goals.
Performs routine duties with minimal supervision following standard practices or procedures; occasional check of work while in progress; work is reviewed upon completion.