End User Support Intermediate
| Company | Geisinger |
|---|---|
| Location | Wilkes-Barre, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- High School Diploma or Equivalent (GED) – (Required)
- Minimum of 5 years – Relevant experience (Required)
- Hardware Infrastructure
- IT Environment
- IT Systems Management
- System And Console Operations
- Systems Software Infrastructure
Responsibilities
- Provides professional customer-facing and remote solutions for all technical needs in a designated area of support within the Geisinger Health system.
- Installs and configures computers, laptops, tablets, handhelds, and other common technology/devices for new and existing Geisinger Health System employees.
- Supports Geisinger Health System with regular maintenance, monitoring, backup, and documentation for all End User Computing supported devices.
- Operates as a liaison with other IT teams to identify solutions and to help resolve technical needs of the supported departments.
- Effectively documents steps taken to reach a resolution in the problem management system for other team members to search and learn from these examples.
- Rounds to better understand the needs of the users in the analyst’s area of support and provide for an excellent user experience.
- Provides after-hours or weekend support when necessary to perform high-risk or planned downtime of Geisinger Health System IT systems for upgrades and maintenance.
- Identifies processes and procedures that can be improved upon for greater efficiency within EUC and brings it to the attention of more senior members of the team.
Preferred Qualifications
- Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years)