Desktop Support Technician

Ability to diagnose and resolve hardware, software, and network-related issues.
Strong interpersonal skills to assist and communicate with end-users.
Ability to analyze problems, develop solutions, and implement fixes efficiently.
Prioritizing multiple tasks and handling urgent requests effectively.
Ensuring system configurations, security settings, and updates are handled accurately.
Ability to explain technical concepts in a simple, clear manner to non-technical users.
Ability to work in fast-paced environments with constantly changing technologies.
Working with IT teams to support company-wide technology needs.
Knowledge of standard business applications (e.g., Microsoft Office, antivirus software).
Understanding of desktops, laptops, printers, and peripherals.
Managing user accounts, permissions, and security policies.
Using remote access tools (e.g., TeamViewer, AnyDesk, RDP).
Basic understanding of security best practices, antivirus solutions, and data protection.
Experience with system recovery tools and backup strategies.

Maintain and fix issues on LAN/WAN, VoIP telephone, AV systems, printers and other computing equipment.
Configure printing equipment as needed to ensure output adheres to company specifications.
Create and maintain print queues on the print server.
Perform routine maintenance and operation-related troubleshooting for printers, scanners, laptops, and desktop computers.
Ensure desktop computers interconnect seamlessly with various systems.
Protect passwords, data integrity, and file system security for the computing environment.
Resolve issues by carrying out problem analysis to implement temporary or permanent solutions.
Troubleshoot and repair hardware and network connectivity issues.
Upgrade and maintain desktop and printer systems.
Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner.
Accurately record, update, and document requests using the IT Ticket system, and any other duties as assigned by the company.

Associate’s or Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not always required).