Program Director

Bachelor’s degree in business, healthcare management, social work, or related field. Or equivalent work experience.
Two years of program leadership experience

Supervises the delivery of clinical services and ensures that service, quality, licensing, and regulatory standards are met
Leads a team of directors and managers and ensures that staff understand the program business plan and how each member of the team services to ensure fulfillment
Ensures the development and delivery of evidence-based programming
Develops Key Performance Indicators, monitors performance, and addresses deficiencies
Monitors financial information to ensure performance within approved budget parameters
Cultivates and maintains stakeholder relationships
Monitors aggregate and individual productivity trends and ensures that documentation of care delivery is accurate, timely, and compliant
Ensures staff competency with technology, documentation requirements, brand expectations, and other required knowledge and skills relative to program plan and KPIs
Partners with Quality Assurance to support client experience initiatives and compliant resolution
Partners with Human Resources to execute people initiatives to attract, retain, and develop talent. Supports training, culture, and diversity, equity, inclusion, and belonging initiatives. Supports the resolution of employee relations issues
Works with Quality Assurance, Executive Leadership, and external licensing agencies and payers to ensure service delivery quality and compliance, and to resolve issues
Models professional behavior and builds a service-focused, accountable, and supportive team