Application Analyst-Epic Ambulatory

Application Analyst-Epic Ambulatory

Requirements

• Bachelor’s Degree in a health, science, or business field, or in lieu of a degree, four (4) years of related professional experience supporting clinical, ancillary, or business environments will be considered.
• Two years of Epic experience.
• Strong knowledge of clinical information systems, clinical informatics, data management and administration.
• Experience of proven success in information systems implementation, development and support within a large-scale healthcare organization required.
• Active Epic Certification or Accreditation in relevant Core application required.
• Must have demonstrated experience working with clinicians in a support and/or educational role.
• Able to exercise problem-solving skills, good judgment based on guiding principles, and organizational policies/practices.
• Excellent verbal and written skills, strong interpersonal skills, and the ability to work independently and as a member of a team.
• Must maintain current certification for primary EHR module(s) as a condition of employment.

Responsibilities

• Responsible for the design, build, configuration, testing, and maintenance of clinical information systems with a focus in integrated multi-specialty ambulatory care.
• Serve as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.
• Provide support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Coordinate system fixes and changes with software vendors. Coordinate the deployment of application changes with the training team and operations.
• Create test scripts, timelines, and plans for application and workflow changes. Perform actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinate and participate in requestor and user testing of application changes.
• Collaborate with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.
• Demonstrate increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.
• Provide on-going end user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes.
• Responsible for other duties and special projects as assigned.
• Other related duties as assigned.

Preferred Qualifications

• Preferred 5-7 years previous clinical information systems experience or equivalent.
• Demonstrated experience as a major participant in an EHR configuration.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, and performance.
• ITIL Foundation certification is preferred.
• Active Epic Certification, Accreditation, or Proficiency in related applications is preferred.