Community Manager

Community Manager

Requirements

• High School diploma or equivalent (GED) required
• Bachelor’s degree preferred
• 5+ years of multi-family or related property management experience required, equivalent experience in retail and/or hospitality property management
• 2+ years of people management experience
• Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing
• Previous experience utilizing data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by work products
• Successfully resolves resident issues as demonstrated by past work experience
• Experience supporting and developing subordinates and providing feedback and coaching to subordinates that result in improved performance
• Ability to exercise professional judgment with composure
• Manages contracts with third party service providers as demonstrated by previous work experience.

Responsibilities

• Foster positive relationships with residents, addressing their concerns and resolving issues promptly
• Enforce lease agreements and community policies consistently and fairly
• Organize and manage resident events and initiatives to promote a sense of community
• Prepare and manage the property’s budget, including revenue, expenses, and capital improvements.

Preferred Qualifications

• Bachelor’s degree preferred