Claims Administrator – Assurance – Adesa
| Company | Carvana |
|---|---|
| Location | Tempe, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- Previous experience in customer service is required (1-2 years experience in claims management preferred).
- High School diploma or equivalent required; Bachelor’s degree preferred
- Excellent written and verbal communication skills required
- Superior organizational, time-management, follow-up, and customer service skills required
- Experience and strong working knowledge of Google Suite products
- Proven track record of applying critical thinking, problem-solving skills, and sound judgment to resolve issues and concerns
- Must exhibit strong team-player attributes with the ability to multitask and prioritize
Responsibilities
- Daily review, processing, and intense follow-up on product claims, which includes gathering all relevant information necessary to facilitate the claim, while providing customer education and guidance of the outlined claims process as necessary
- Conducting proper follow-up on all outstanding tasks, including claims evaluation and customer service, in accordance with quality and production standards
- Possess intimate knowledge of product terms/conditions, and arbitration policies; advise internal and external customers of guidelines as necessary
- Monitor claims to ensure proper follow-through and communication; focus on time-in-phase to ensure claims are closed in a timely and accurate fashion
- Ensuring internal & external customers receive prompt, efficient, and courteous attention to all transactions & interactions
- Utilizing conflict resolution strategies to ensure sound issue resolutions
- Ensure risk is mitigated by conducting detailed research, reviews, and investigations in accordance with product procedures and guidelines
- Display and apply a thorough knowledge and understanding of the auto industry
- Ensure that company policies and procedures are followed at all times
- Perform other duties as assigned by management
Preferred Qualifications
- 1-2 years experience in claims management preferred
- Experience with wholesale auction operations, including titles, arbitration, lot operations, and other auction activities is preferred