SVP – Retail Program Lead - Projects

SVP – Retail Program Lead – Projects

Proven experience in retail program management, preferably in the banking or financial services sector
Strong leadership skills with the ability to manage and motivate large, diverse teams
Excellent communication and people skills
Experience working on large national real estate portfolios/programs
Proficiency in project management tools and methodologies
Strong analytical and critical thinking skills
Experience in process improvement and change management
Proven success in gaining credibility and building trust with client
Bachelor’s degree in business administration, Project Management, or a related field; MBA or PMP certification is a plus

Serve as the primary liaison between retail client, client real estate team and JLL’s account leadership teams, fostering strong relationships and facilitating effective communication
Regularly engage with clients to understand their evolving requirements, provide strategic insights, and identify opportunities for additional value creation, ultimately driving mutual growth and success
Support the execution of approximately 450 projects valuing $250M annually
Provide strategic leadership and direct oversight for a team of five program leads, while indirectly managing an extensive execution team of sixty-five region/team leads and project managers
Collaborate with stakeholders at all levels to align program objectives with overall business goals and strategies
Ensure efficient program delivery and optimal resource allocation across multiple regions, maintaining high standards of quality and consistency
Drive organizational and process improvements for key programs, including New Financial Centers, Renovations (interior/exterior), and ATMs, including Site Acquisition
Oversee program delivery, conducting risk assessments, execution reporting, developing playbooks, process mapping, managing change, resource modeling, and providing executive reporting