Loss Claims Specialist

Loss Claims Specialist

Requirements

• High school diploma or equivalent required.
• Minimum 2 years of collections, insurance claims, or equivalent work experience.
• Excellent verbal and written communication skills.
• Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.
• Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
• Ability to work in a team environment, presenting a professional image and commanding the respect of peers and leadership.
• General knowledge of collection laws, regulations, principles of credit lending, and risk management.
• Utilizes a fair degree of independence and problem solving.
• Ability to multi-task and be flexible while managing change.

Responsibilities

• Coordinate with insurance companies and customers through inbound/outbound calls and emails to assist in the handling of total loss and/or repair claims
• Review accounts and work with dealers and/or providers to cancel aftermarket products
• Accurately and efficiently process refunds and update trackers to reflect payment information received
• Follow up with dealers and/or providers regarding discrepancies in refunds
• Procure and supply documentation necessary to garner claim proceeds
• Conduct research including statements, customer files, and payment copies to verify accuracy of claim proceeds
• Record all efforts via the department systems insuring that all accounts are called and noted accurately
• Perform any other duties as assigned.

Preferred Qualifications

No preferred qualifications provided.