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Customer Success Manager
| Company | ServiceNow |
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| Location | Vienna, VA, USA |
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| Salary | $97000 – $120000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 5+ years of experience providing customer professional services or related business support
- Ability to provide independent comprehensive services
- Experience resolving issues through analysis
- Experience in working collaboratively
Responsibilities
- Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer’s needs and challenges
- Ensure customers are technically healthy and on the most recent version of our product
- Identify criteria for assisting your customers by using Success Plays in the Success Platform
- Promote ServiceNow customer success stories and processes
- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
- Work with ServiceNow teams to improve product adoption and increased footprint
- Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
Preferred Qualifications
- TS/SCI clearance highly preferred but not required
- Federal or DOD industry experience
- ServiceNow accreditations or certifications a plus
