Systems Analyst

Systems Analyst

Requirements

• 2+ years of general experience with modern business applications, middleware, and analytics
• Solid understanding of business and information technology processes
• Associate or bachelor’s degree in computer science, management information systems, or a related field
• Ability to work under pressure, meet deadlines, and work on multiple projects simultaneously
• Strong conceptual, analytical, and problem-solving skills
• Advanced experience in Excel and data modeling skills
• Excellent customer service and relationship management skills
• Must be a team player and be able to effectively interact with staff at all levels of the organization
• Strong verbal and written communication skills, able to express complex technical concepts in business terms

Responsibilities

• Work across the organization to deliver technical support, troubleshoot, train, and execute implementations, support and customizations to systems such as Acumatica, i360 (Salesforce) and other software
• Work to optimize the backend functions and create customizable and user-friendly dashboards and standard operating procedures to support the implementation and ongoing operations
• Ensure the completion of tasks, milestones, and components including, but not limited to, functional specifications, design specifications, configurations, quality assurance, data migration, and project reviews
• Work with the CIO and implementation teams to assess the current state of existing systems, business processes, and challenges to factor into solution design and suggested business process improvements
• Assist in requirements-gathering sessions to map business processes and requirements to technical solutions
• Work collaboratively with internal teams to implement process improvements by configuring and troubleshooting core functionality, customizations, and third-party integrations
• Work with the field implementation team to develop and execute User Acceptance Testing (UAT) scenarios
• Assist with data staging, migration to existing systems, and with extract, transform, load (ETL) processes
• Train end users on how to effectively use system features within the context of their daily jobs
• Work with end users to identify, define, and create customized reports, dashboards, and KPIs
• Provide support for branch offices, taking a hands-on approach to troubleshooting and providing resolution
• Proactively evaluate branch office needs and potential opportunities to drive additional value across the organization
• Work across multiple time zones and occasionally outside office hours

Preferred Qualifications

• 3+ years of advanced experience with modern business applications, middleware, and analytics
• Experience with 2 or more of the following applications: Acumatica, Salesforce, HubSpot, Zoom, ADP, Zapier
• Solid experience with JSON, Node.js, APIs, and SQL, and PowerBI
• Demonstrated ability to learn new technologies and tools as needed