Implementation Specialist

2+ years experience managing customer relationships, account management or relevant project management work.
Proven ability to demonstrate resourcefulness by effectively leveraging cross-functional peers and subject matter experts (SMEs) to address challenges and accomplish tasks, ensuring appropriate collaboration and engagement across teams.
Demonstrated track record of strong verbal and written communication to effectively drive key points across to a broad audience.
Ability to autonomously manage work and projects.

Lead the execution of a portfolio of projects with varying levels of complexity to ensure successful outcomes.
Champion customer’s needs when working with multiple stakeholders on project execution.
Develop project plans based on contract scope and schedules, and monitor the full project lifecycle from start to finish.
Actively participate in resolving key project issues presented by customers and Implementation team members.
At times, provide recommendations on initiatives to improve deployment velocity in collaboration with Olo leadership and the Implementation Team.
Effectively partner with cross functional teams responsible for all stages of implementation projects including customers and Olo functional representatives to ensure cohesive communication.
Assist customers with the identification and execution of their unique goals.
Adhere to project scoping and develop a relevant project plan.
Conduct frequent reviews to ensure all project deliverables are progressing to deliver on time.
Some travel may be required to support our customers in person.