Senior – Customer Success Manager

3-6+ years of B2B Customer Success experience
Excellent communication skills with internal and external audiences ranging from individual sellers to executives
Track record of exceptional performance managing deployments of software across multiple teams, while meeting project deadlines, resulting in successful adoption and results for the customer
You are ambitious, proactive, love working with customers, and have a high willingness to be an owner

Ensure Siro’s customers achieve success through: Technical onboarding setup (integrations, bookmarks, and analytics), User onboarding (get reps to record), Manager onboarding (get coaches to coach), Communicating impact back to business stakeholders, Build, maintain, and improve Siro’s playbooks on the above
Communicate regularly with Siro’s internal teams to provide actionable, data-driven feedback to both Sales + Marketing and Product
Build strong connections in our market.

Experience at a fast-growing startup
Experience with sales productivity tools, where sales management is the primary buyer and success requires driving change in a sales organization
Scaled CS experience — you have run implementation and CS lifecycle processes in 1:many settings, in addition to more traditional 1:1 processes
Experience working with users in field sales verticals