Senior Manager – Customer Success – Banking
| Company | ServiceNow |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 10+ years of related work and Platform experience; OR equivalent work experience
- Direct Banking Industry and hands on modernization and transformation experience (e.g. Platform ownership, Platform Operations, Development Experience etc.)
- Ability to be creative and comfortable running multiple projects independently
- Desire and proven ability to solve complex issues through analysis and resolution
- Operational experience and high business acumen including P&L experience
- Experience leading high functioning and diverse teams
- Completed appropriate ServiceNow and other appropriate industry or functional certifications (e.g. Customer Success, CSA, PMP, OCM, Lean)
- A Track record of growing people and teams and embracing organizational change
- Represent the Impact Banking Organization skillfully across ServiceNow and be a spokesperson for our people, processes, technologies, client and products
- Unwavering passion to dig into complex technical, relationship and operational elements to drive excellence
Responsibilities
- Act as an advocate for customers.
- Lead the team responsible for a portfolio of Banking customers to help them achieve goals and foster greater adoption and usage of the ServiceNow products they have purchased.
- Oversee your team’s engagement with customers in their portfolio.
Preferred Qualifications
- Welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.