Specialist – Account Management

Specialist – Account Management

Requirements

• bachelor’s degree or equivalent work experience required
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Candidate must be customer centric with a strong desire to achieve customer satisfaction
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

Responsibilities

• Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory
• Retain and renew current maintenance agreements by improving customer satisfaction via MFA program
• Manage and nurture account relationships to drive renewals and repair opportunity
• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
• Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor
• Partner with branch business development sales team to identify business development opportunities
• Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
• Manage opportunities in the CRM pipeline and provide accurate forecasting

Preferred Qualifications

• 5+ years of outside sales experience preferred