GCM Unit Manager IV – Loan Agency

GCM Unit Manager IV – Loan Agency

Requirements

• Bachelor’s degree and a minimum of 7 years’ related experience, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ related experience
• Minimum of 2 years’ managerial experience
• Strong customer service skills
• Strong verbal and written communication skills
• Problem resolution skills
• Resource management skills
• Strong decision-making skills

Responsibilities

• Manage largest and/or most complex relationships, cultivating present and prospective clients as sources of new business, including travel and client visits. Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services.
• Manage, coach and mentor Relationship Managers, Unit Managers and other assigned staff members, encouraging individual and group development.  Ensure staff is kept aware of and compliant with internal and external policies and procedures.
• In conjunction with management, lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance.  Partner with management and colleagues to maintain all administrative, operational and risk management support for Unit.
• Participate in revenue generating efforts as assigned.
• Focus on assigned product and business lines, for internal and external relationships, develop and maintains key relationships, directly related to revenue growth.
• Collaborate to implement strategic plan.
• Represent Unit or Division on Enterprise-wide projects and initiatives.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.  Identify risk-related issues needing escalation to management.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Preferred Qualifications

• Certified Corporate Trust Specialist certification
• Project management skills
• Analytical skills
• Demonstrated high level of proficiency in use of pertinent word processing, spreadsheet, presentation and industry-specific software