Client Success Executive

Client Success Executive

Requirements

• A Bachelor’s degree is required; Master’s degree is preferred
• A minimum of 8-10 years of relevant healthcare industry experience
• Deep industry knowledge of risk adjustment and payors, including how member risk is identified, HEDIS measures, STAR measures, CMS/regulatory requirements
• Client Success, Complex Sales, healthcare consulting and/or business development background is preferred
• Experience successfully designing, implementing, and managing strategic and change management initiatives with healthcare provider organizations, with a focus on population health management
• Strong problem-solving skills, including gathering quantitative and qualitative feedback, enabling a quick identification and efficient resolution of issues
• Client-first focus – ability to exceed client expectations with a strong focus on customer delivery and thinking in new and innovative ways
• Successful track record and clear aptitude as a leader, administrator, manager, negotiator, and salesperson
• Strong persuasion skills and effective communicator; excellent relationship-building skills
• Experience presenting to and interacting with large groups both in person and virtually, up to and including C-suite leaders, holding a room and having a strong leadership presence
• Superior project management skills and an orientation to plan and organize work and teams
• Ability to travel routinely to address client needs; generally 50% of the time, with periods of greater and lesser travel and based on geography

Responsibilities

• Develop and execute a disciplined and comprehensive client plan at the Corporate level
• Negotiate, structure, and close deals in partnership with Sales that are based on the voice of the client and Signify Health’s ability to deliver
• Provide guidance, support, and direction to the CS Leads to ensure client satisfaction and maximized revenue
• Coordinate and work closely with members of Signify Health’s Operations, Analytics, Technology, Clinical, Legal, and other teams to collectively deliver high quality value messaging and improved outcomes
• Lead and support performance improvement initiatives, leveraging all appropriate client-specific and Signify Health capability offerings and solutions
• Develop ‘expert-level’ knowledge of assigned client organizational structures and operational needs
• Deliver tough messages to clients while maintaining strong collaborative relationship; Set client expectations to minimize customization requests, ensuring Signify Health is set up to successfully problem solve and deliver
• Create recognition of unique value through facilitating dashboard reporting to keep internal and client stakeholders informed of the status of critical client-level initiatives, drive decision-making around key client-level decisions, and develop issue/risk mitigation plans
• Lead communications and stakeholder management efforts, including weekly, monthly, and quarterly activities with key client management-level and executive stakeholders
• Attain recognition with the client through an experience built on trust and credibility, and within Signify Health as a knowledgeable subject matter expert
• Represent the voice of the client through an understanding of end-to-end client needs – influencing

Preferred Qualifications

• Master’s degree is preferred
• Client Success, Complex Sales, healthcare consulting and/or business development background is preferred